Return & Refund Policy

Advertisement bookings made via the Site are subject also to the terms and conditions, Disclaimers, rules and restrictions of the media owners and third party merchants, sellers and suppliers, including but not limited to, terms and conditions for preparation of advertisement materials, submission of advertisement materials, content, errors and omissions, cancellations and refunds, misprints, delayed and/or non-publication etc.

Pí Interactive Sdn Bhd provides the booking service through the Site as an independent contractor, and not as agent or employee of the media owner/publisher, third party merchants, sellers and suppliers or vice versa. It shall be your responsibility to appraise yourself with the media choices, and third party merchants, sellers and suppliers’ Terms and Conditions, Disclaimers, rules and restrictions.

Pí Interactive Sdn Bhd, the Suppliers and media owner/publisher are entitled at their discretion to refuse and/or decline to accept and/or complete and/or broadcast any bookings placed through the Site. You are responsible for your media planning and bookings and any Bookings made based on such planning. Pí Interactive Sdn Bhd will not be liable for nor entertain any requests for refunds of any nature for any reason whatsoever, save for any reason stated here expressly. Unless otherwise stated expressly, all bookings are non-cancellable, non-exchangeable and non-transferable, after payment. You may make changes to your booking and/or cancel your booking at any time before payment.

Changes of booking date to a later date are subject to the following additional conditions:

  • Requests for a change of booking date to a later date must be received by Pí Interactive Sdn Bhd in writing, 2 weeks before the stated deadlines;
  • Each change of publication date is subject to administrative fees of RM100.00 upon approved change of date. This will be charged separately, and Advertiser must make a fresh payment within three (3) working days upon confirmation of new publication date. 
  • New booking dates are subject to availability and must adhere to the booking and material deadlines.
  • There shall be no refund of creative content charges once this add-on service is purchased.
  • For all change of date request received other than as stated here, Advertiser shall be liable for the full cost of the booking.

If a Booking is rejected or not accepted by Pí Interactive Sdn Bhd or the media owner, where such rejection or non-acceptance is attributable to the Advertiser’s negligence or breach of these Terms or applicable law, Pí Interactive Sdn Bhd will not be able to refund the amounts paid by the Advertiser.

You are advised that media owners/publishers apply Disclaimers in respect of advertisements and publications of advertisements, and you are advised to appraise yourself of these Disclaimers.