Frequently Asked Questions (FAQs)

 BOOKING

Q: Once I completed my purchase for my selected digital screens network, is it deemed confirmed that it is available?
A: It is an industry practiced that all digital screens advertising slots availability are based on first-come, first-served basis. Upon confirmation of your booking purchase, BRANDLAH will notify the media owners to reserve the advertising slots for you. Should the advertising slots are fully taken during your selected campaign dates, BRANDLAH shall notify you via emails or telephone calls or any other method deemed appropriate on the next availability dates of your selected digital screens network.


ADVERTISEMENT MATERIAL

Q: Will I be given a guideline on what are the advertisement materials required?
A: Yes, you may retrieve the necessary material guidelines & file requirements at the “Manage Your Orders” section on your user profile at the BRANDLAH website. You may pass these documents to your appointed creative designers for their reference.

Q: Can I use my existing advertisement created by my own creative agency?
A: Of course you can! However, you may need to get your creative designers to adapt your existing advertisements to fit the material guidelines & file requirements needed for your selected digital screens network.  The completed advertising content must be provided to BRANDLAH at least 10 workings days prior to the live advertisement date.

Q: Does BRANDLAH offer any creative services in developing the advertisement visual content? How much is this service ?
A: Yes, we do have a panel of affiliated creative designers that can offer you the required content development service. There will be extra charges for this service and a quotation will be provided to you based on the content length and scope of work required. Payment for creative services is required before any commencement of creative work by the designers. You can email your request to creative@brandlah.com should you require such services.

Q: What are the restrictions and/or regulations for Out-of-Home advertising?
A: All materials must comply with the prevailing advertising regulations of the country and respective states and consist of the mandatory inclusion of the national language, Bahasa Malaysia. All digital screens are not audible. Effectively 1st June 2017, a mandatory fee of RM30.00 not inclusive of tax is impose per material submission on creative artwork for Dewan Bahasa dan Pustaka (DBP) approvals. This is applicable to all outdoor advertising medium in Malaysia.

Q: Is it compulsory for me to submit my advertisement for approval of authorities? When must I submit the material?
A: It is mandatory by regulation for every advertiser to submit their advertisement to the relevant authorities for approval before broadcasting to the general public. All materials must be submitted to BRANDLAH for relevant authorities’ approvals at least 10 working days before your advertisement goes live. You are expected to buffer sufficient time for creative amendments based on authorities’ response to avoid any delays.

Q: What language should I use?
A: Bahasa Malaysia is compulsory by regulations. All materials that are to be submitted to the relevant authorities MUST INCLUDE Bahasa Malaysia to avoid rejection of approval. Bahasa Malaysia’s font size has to be at least 2x larger than any other languages within the advertisement, and must occupy 60% of the material content. Headers / titles in Bahasa Malaysia is compulsory to place at the start / before any other languages.


CANCELLATION, REFUND AND COMPENSATION

Q: Can I cancel my booking after payment is made?
A: BRANDLAH practices a non-cancellation policy. All successful transactions/ payments are not subject to refund or credit and any appeal for the refund of payment will not be entertained. However, should you need to re-schedule your campaign date due to unforeseen circumstances, you may reach out to us at support@brandlah.com and your request will be subjected to review based on BRANDLAH’s terms & conditions and availability of advertisement slots for re-scheduling.

BRANDLAH does not guarantee any confirmation for campaign re-schedule, and BRANDLAH reserves the right to enforce the non-cancellation policy where we deemed fit. You may refer to the Return & Refund Policy page for further information. 

Q: What happens if I do not submit my advertisement on time?
A: BRANDLAH will not be responsible for the loss of airtime due to the delay in material submission. All loss of airtime due to the negligence of advertisers will not be compensated.

Q: What happens if my selected program package of digital screens network has been identified for National or Government civic airing?
A: Should any of the package screens are identified for the sudden reinforcement for National or Government civic airing, BRANDLAH will notify all affected advertisers prior to such event and you shall receive an extension of the campaign duration in accordance to the campaign downtime that is affected by the National or Government civic campaigns.